Refund Policy
Last updated: Mar 23, 2026Refund Policy
Last updated: January 1, 2026
Game Purchases
You may request a full refund within 14 days of purchase with less than 2 hours of playtime.
Non-Refundable Items
- Aeria Points top-ups
- In-game currency and virtual items
- Games with more than 2 hours playtime
- Subscription services after billing begins
How to Request
Open a support ticket under the Billing category with your order details. We process refunds within 5–7 business days.
Contact: billing@aeriagames.net